Privacy Policy

Privacy Policy

This Privacy Policy applies to the services of TrueNorth Apparel, operating online in Canada. We respect the privacy of our customers and ensure that any personal information you provide to us is handled with care, confidentiality, and in accordance with applicable privacy laws.

By using our website, placing an order, or creating an account, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you visit or make a purchase from TrueNorth Apparel, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • IP address and device information

  • Browser and usage data

  • Activity on our website, including pages visited and interactions

Purpose of Data Processing

We collect and use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Shipping products and providing delivery updates

  • Providing customer service and support

  • Communicating important order-related information

  • Sending promotional emails or updates (only when permitted)

  • Improving our website, services, and customer experience

  • Preventing fraud and ensuring secure transactions

Sharing Information with Third Parties

Your personal data is shared only when necessary and exclusively with trusted third parties, such as:

  • Payment service providers

  • Shipping and logistics partners

  • Technology and hosting providers

These parties are required to handle your information securely and solely for the purpose of providing their services. We may also disclose personal information when legally required to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements.

Cookies

Our website uses cookies and similar technologies to:

  • Enhance website functionality

  • Analyze website traffic and user behavior

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Your Rights

As a customer, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Object to certain data processing activities

  • Request data portability, where applicable

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Business Name: TrueNorth Apparel
Email: info@truenorth-apparel.ca