Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of TrueNorth Apparel. By accessing our website or placing an order, you agree to be bound by the terms outlined below.
1. Applicability
These Terms & Conditions apply to every offer, order, and agreement made through the TrueNorth Apparel website. By placing an order, you confirm that you have read, understood, and accepted these terms.
2. Product Information
We strive to display and describe our products as accurately as possible. However, minor differences, typographical errors, or inaccuracies may occur. Such errors do not entitle customers to compensation or cancellation of an order.
All product images are for illustrative purposes only and may vary slightly from the actual product.
3. Orders & Payments
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Orders are processed only after full payment has been received.
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Available payment methods may vary depending on your location.
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Customers are responsible for ensuring that their selected payment method is valid and authorized.
We reserve the right to refuse or cancel orders in cases of suspected fraud or misuse.
4. Processing & Delivery
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Processing Time: 1–3 business days
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Estimated Shipping Time: 3–7 business days (depending on destination)
Orders are shipped directly from our international suppliers, which may include suppliers located outside of Canada.
Delivery times are estimates and may vary due to external factors such as customs procedures or carrier delays.
5. Returns & Cancellations
Please refer to our separate Return Policy for detailed information regarding returns, refunds, and eligibility requirements.
Orders can only be cancelled if they have not yet been processed.
6. Liability
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TrueNorth Apparel is not responsible for lost, delayed, or damaged shipments once tracking confirms delivery to the address provided by the customer.
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Customers are responsible for providing a complete and accurate shipping address.
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Address changes must be requested within 24 hours of placing an order.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of TrueNorth Apparel and may not be copied, reproduced, or used without prior written consent.
8. Complaints Procedure
Any complaints or inquiries may be submitted via email to:
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.
Contact Information
Business Name: TrueNorth Apparel
Email: info@truenorth-apparel.ca