Shipping & Delivery Policy

Shipping & Delivery Policy

At TrueNorth Apparel, we strive to deliver your order as quickly and accurately as possible. This page outlines our shipping and delivery policies to ensure transparency and a smooth shopping experience.

Processing Time

Orders are typically processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package. An order is considered shipped once a valid tracking number has been issued.

Please note that tracking updates may take several business days to appear while the parcel is being processed within the carrier’s network.

Estimated Delivery Time

Due to exceptionally high demand, some of our most popular styles may require 10–21 business days for delivery.

While many orders arrive sooner, delivery estimates may vary due to:

  • High seasonal demand

  • Carrier delays

  • Customs processing

  • Weather or transportation disruptions

Delivery timeframes are estimates and are not guaranteed.

Shipping Method & Origin

All orders are shipped directly from our trusted international suppliers, including fulfillment partners located outside of Canada.

Because shipments may originate internationally, customers may be responsible for customs duties, import taxes, or other fees imposed by local authorities.

TrueNorth Apparel is not responsible for delays caused by customs clearance processes.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Order weight

  • Destination

  • Selected shipping method

All shipping costs are clearly displayed before payment.

Responsibility & Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Orders shipped to an incorrect address provided by the customer cannot be refunded by TrueNorth Apparel or PayPal.

Once tracking confirms delivery to the provided address, responsibility for the package transfers to the customer.

Any address errors must be reported within 24 hours of placing the order.

PayPal & Dispute Policy

If there is an issue with your order, please contact us first at info@truenorth-apparel.ca.

We are committed to resolving concerns quickly and professionally. Filing a dispute directly with PayPal before contacting us may delay the resolution process.

Contact Information

Email: info@truenorth-apparel.ca
Business Name: TrueNorth Apparel